MEMBER ADVICE – Working from home – New Special Conditions, Cyber Risks & Employee entitlements

Dear Members,


Following an approach by the AICSA, the Society of Auctioneers & Appraisers has drafted the attached Covid19 special condition for use with their contract. The condition can be found here.

Also attached is an updated AICSA & REISA Covid19 special condition. The amendment to the definition of “Relevant Authority” removes reference to World Health Organisation as Commercial & Legal do not believe they have any jurisdiction to make decisions. The updated condition can be found here. These are also on REI Forms and AIC Forms.

The AICSA Website has a dedicated COVID19 page. You can find copies of all our newsletters and contract conditions there. Please note it may take a couple of days for documents to be uploaded. You can access the site by clicking here.

Remote working | Advice on how to keep property transactions safe

With many businesses asking their teams to work remotely, security experts are warning of spikes in cyber-crime attempts.

The global COVID-19 pandemic has sparked a surge of phishing attempts on unsuspecting individuals. One such attack used the logo of the CDC Health Alert Network claiming to provide a list of local active infections, before stealing confidential information from the unprepared victims.

Cyber criminals are looking to take advantage of this period of global uncertainty, reinforcing the urgent need for everyone to be extra vigilant when it comes to cybercrime.

We strongly recommend conveyancers utilise the tools and processes available to them to mitigate this risk, including:

Installing and updating anti-virus software

Ensuring your anti-virus software is up-to-date is critical. Cyber-criminals can use a number of different methods to try and attack your devices – anti-virus should always be your first line of defence to protect you and your business.

Keep operating systems (OS) and browsers up-to-date

Updated OS and browsers add protection from security issues that could be used to compromise your information. Cyber-criminals use weaknesses in outdated software to scam individuals and businesses. The best way to keep you and your business safe is to action software updates the instant they become available.

We also recommend that you shut down and restart your device frequently for automatic updates to proceed.

Phishing – protect you and your clients’ information

With reported email phishing attacks on the rise and the risk becoming more tangible across the world, it has never been more important for us and the broader e-Conveyancing network to use the tools available to protect against this threat.

While you’re working remotely and limiting face-to-face client meetings, bank and trust account details can be communicated safely via the free PEXA Key app between you and the homebuyer or seller. The app removes the need to use email, mitigating any risk of succumbing to email phishing attacks in the sharing of critical transaction information.

Conveyancers who use InfoTrack can also use Securexhange to communicate sensitive information with real estate agents.

More advice on how to keep transactions safe while working remotely can be found here.


As the independent and local peak body for business in SA, Business SA is committed to ensuring that you remain informed in this incredibly uncertain time.

Their experts on their Business Advice Hotline continue to be inundated with calls from our members and clients who are seeking advice to help deal with business impacts and disruption from the continuing changes in circumstances with respect to COVID-19. Recently, there have been many questions regarding the enforceable Government directions on social distancing and the shutdown of non-essential businesses.

As you may be aware Business SA, in partnership with the Australian Chamber of Commerce and Industry, has developed a comprehensive Employer Resource Guide to help your business deal with the impacts of COVID-19.

COVID-19 Employer Guide: Managing the workplace in the face of the outbreak has just been updated to reflect the most recent State and Federal Government announcements and new additional information to assist you in managing this evolving situation:

Section 1: Understanding the Risk to your Business

Workers compensation has been updated to reflect new advice from SafeWork Australia and a new section to cover supporting mental health and wellbeing during COVID-19.

Section 2: Employer Obligations

Now reflects the recent State border closures, changes to schooling arrangements in many States and the ban on international travel.

Section 3: Working from Home

Captures the Government request for people to work from home where possible and a new section covering when employees can be directed to work from home.

Section 5: Business Shut Down

This section has been split into:

  • stand down as a result of enforceable Government direction
  • close and stand down where a business is not yet subject to Government directive to close

Section 6: Discrimination and Privacy

Privacy considerations have been updated to provide improved guidance and information to employers on their privacy obligations.

Section 7: Resources and Contacts

Now includes links to Services Australia and Smartraveller.

Download the Employer Resource Guide for free here

Staying up to date

The Government and public health organisation websites have the most reliable up to date information about the status of COVID-19 in Australia and globally. See the latest advice from SA Health here


AICSA Working Remotely

Kind regards

Rebecca Hayes
Chief Executive Officer

Go Back to the Covid information page.